At Ethnic Music Shop we have one single goal in mind: to make you a satisfied customer. That single focus, driven from every aspect of the company's operation, is the key to our ongoing success. If you're a satisfied customer, you'll come back to us when you have additional gear needs in the future, and you'll tell your friends about us. Then if we can make them satisfied customers, the cycle continues.
We are glad that you have chosen to shop at ethnicmusicshop.com We are committed to protecting your privacy online. This page explains how we collect, use and protect the information that you provide to us. We respect your privacy and intend to give you as much control as possible over your personal information.
Information That You Provide Us
We accept and store any information that you submit on ethnicmusicshop.com or by any other means. For example, you may provide personal information when you place an order, enter a giveaway, request a publication, or contact us. This information may include name, address, phone numbers, email address, credit card and payment information, and other personal information.
Telephone Calls with ethnicmusicshop.com
We constantly review our own performance to ensure that we're providing exceptional service and support. Some phone calls are recorded or monitored for training purposes.
Web Site Use Information
We collect and analyze technical information about how customers interact with ethnicmusicshop.com including, but not limited to, IP addresses, browser types, operating systems, pages viewed, links, dates and times, and other information.
Like many websites, we utilize a standard technology called "cookies" to differentiate you from other shoppers and to store and retrieve information about your interaction with the website, like the items in your shopping cart or wishlist for example.
Email Information and Contact Forms
We may collect, store, and use any information that you submit via email or any of the forms on our website. We may also collect information about email communications such as confirming that an email was opened or which links were clicked.
We use collected information for the purpose of administering our business activities such as completing and tracking orders, customer service, communicating with customers, administering giveaways and other promotions, customizing the shopping experience, troubleshooting, improving the website design and functionality, and other business uses. From time to time, we may send you promotional messages by mail or email. You will always have the option to opt out of such communications. We do not intentionally share your information with third parties except as required by law or to facilitate business operations (such as shipping partners and payment processors).
In order to protect your information, we have put in place appropriate electronic, physical, and procedural safeguards. We utilize standard encryption/security technology to protect data transfer and our information systems are treated with the highest regard for security. In addition, we limit access to customer information to only authorized personnel.
You may choose to stop receiving promotional communications at any time. If you have subscribed to any of our email newsletters, you may unsubscribe anytime.
If there's a problem with your order, the first thing to do is letting us know. The only policy we have is we'll do whatever it takes to fix the problem and make you happy.
All of our products are tested and packed carefully before shipping. If you believe you've received a defective product, contact us as soon as possible and we'll respond quickly. We will replace the unit for you and cover resending shipping costs if there is satisfying and any proved reason for damaged or defective product.
If you are not satisfied with any product, for any reason, you may return it for an exchange for another product within a fair amount of time from the shipping date (usually 30 days). If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund. In this case you will cover the shipping price and related commissions.
How To Make A Return:
To help you avoid a return adjustment, our warehouse staff has provided a handy checklist to show you exactly how to ship a product back to us:
While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include:
By using our website you consent to our collection and use of your personal information as described in this Policy. If we change our policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.