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    Payment & Shipping & Return

    Payment:

    1- Check out your order with pre-defined PayPal account in the site for fast and easy payments in the last stage of the check out process of your order.

    2- We issue the legal international company invoice if required to our customers and especially for the music shop owners in order to issue their tax documents and facilitate the releasing process of customs in their countries as a wholesaler. Payments are acceptable to our registered company bank account in Turkey. 18% Tax will be included to your final checkout price, so please contact us before payment to our company bank account in Turkey

    Our official company bank account:

    Full company registered name: BESIKTAS MUZIK MERK. TUR. REK. ORG. TERC. ITH. IHR. SAN. TIC. LTD. STL. Tax No: 166 034 8031
    Short Account name: Besikas Muzik Merkezi
    Bank Name in Turkey: is bank

    No. Account Name Currency Account No. iban No. شماره
    SWIFT
    1 Besikas Muzik Merkezi TL 1008 - 2770503 TR320006400000110082770503 ISBKTRIS
    2 Besikas Muzik Merkezi USD 1008 - 1029468 TR900006400000210081029468 ISBKTRIS
    3 Besikas Muzik Merkezi EUR 1008 - 1029473 TR520006400000210081029473 ISBKTRIS


    Shipping:

    Our shipping for all of our products to everywhere in the world is totally free. We generally post with Turkish national post service as PTT by Air or Surface for free. The estimated time for the delivery of our product after shipping is as follows:

    Shipping Details (Delivery Times & Costs):

    1- FREE Shipping:
    Turkish national post (PTT):
    A- Air: 10-14 Days
    B- Surface: 14-18 Days

    2- Additional Shipping Options:
    If you require faster delivery, contact us for evaluating extra shipping charges of your desired products for some private and express post services like DHL, FEDEX, EMS, Turkish private Courier & Cargo Service like MNG, Yurtici, Aras, etc.

    A- Turkish private Courier & Cargo Service Corporations, EMS: 7 Days
    B- DHL & FedEX: 3-5 days


    Returns & Exchanges

    If there's a problem with your order, the first thing to do is letting us know. The only policy we have is we'll do whatever it takes to fix the problem and make you happy.

    All of our products are tested and packed carefully before shipping. If you believe you've received a defective product, contact us as soon as possible and we'll respond quickly. We will replace the unit for you and cover resending shipping costs if there is satisfying and any proved reason for damaged or defective product.

    If you are not satisfied with any product, for any reason, you may return it for an exchange for another product within a fair amount of time from the shipping date (usually 30 days). If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund. In this case you will cover the shipping price and related commissions.

    To help you avoid a return adjustment, our warehouse staff has provided a handy checklist to show you exactly how to ship a product back to us:

    • Item must include a satisfying return excuse, like the cerified damage of defected product.
    • Item must be in like-new condition
    • Item must be in the complete original packaging
    • All accessories that were originally included must be returned
    • All literature that was originally included manuals, warranty card, etc. must be returned in new condition
    • Double-box the product before shipping
    • Use standard packing tape no duct tape
    • Do not write on the original box
    • Affix shipping label with RA (Return Authorization number provided with us after confirming the case)

    Non refundable items:
    While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include:

    • Special orders
    • Software
    • Oversized or overweight items
    • Discontinued products, close outs, and used products
    • Personal items and any product that may have hygienic problem in refunding like, (harmonicas, instrument mouthpieces, wind instruments, etc.)

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